everyday identity

Introduction
William Klinkowsky is an experienced IT professional specializing in identity and access management, Apple device administration, and ServiceNow development. Over the course of his career, he has consistently leveraged best practices to build secure, streamlined infrastructures and lead cross-functional teams to success. Below is a role-by-role summary of his professional background, emphasizing key responsibilities and achievements.

Identity and Access Management Manager (The Aspen Group, 2020–2025)
As IAM Manager, William designed and implemented secure user access controls, leading the organization to adopt a least-privilege approach and role-based access control (RBAC). He oversaw multi-factor authentication (MFA), single sign-on (SSO), and the migration of legacy IAM systems to cloud-based platforms to improve scalability and cost-effectiveness. In addition to managing internal and external identity integrations, William orchestrated periodic audits, vulnerability assessments, and penetration tests. Under his leadership, unauthorized access incidents were cut by 60%, and a team of three engineers deployed an enterprise-wide identity governance solution that bolstered access controls by 40%.

ServiceNow Developer/Admin (2018–2020)
William customized the ServiceNow platform to optimize incident, problem, and change management processes according to ITIL standards. He developed automated workflows, reports, and dashboards using Performance Analytics, significantly reducing ticket volume by creating an extensive knowledge base. William integrated ServiceNow with external systems via APIs and web services to maintain seamless data exchange. Thanks to his in-depth stakeholder collaboration and careful documentation, the organization benefited from shortened turnaround times, enhanced system performance, and an overall improvement in user experience.

Jamf Administrator (2014–2018)
During his tenure as Jamf Administrator, William specialized in managing Apple devices (macOS, iOS, iPadOS) through Jamf Pro, implementing robust zero-touch enrollment and leveraging scripting (Bash, Python, AppleScript) to automate software deployments, updates, and policy enforcement. His work in integrating Jamf Pro with Azure Active Directory improved authentication workflows and security posture, particularly through MFA and endpoint hardening. By creating streamlined, automated patch management processes and leveraging advanced monitoring tools, William reduced macOS deployment time by 50% and significantly bolstered compliance adherence across the Apple environment.

IT Help Desk Manager (2014–2018)
In parallel with his Jamf administration responsibilities, William also managed a six-person help desk team, focusing on delivering prompt, high-quality support services. He introduced ITIL best practices and remote support tools that improved first-call resolution rates and overall customer satisfaction. By defining clear SLAs, developing SOPs, and offering in-depth training, William ensured consistent service delivery and reduced new-hire onboarding time by 50%. His leadership style centered on performance evaluations, targeted coaching, and collaboration with other departments to guarantee optimal resource allocation and effective business continuity planning.